Our support
Our support team is reachable through the live chat in the corner of every page and by e-mail at support@bananzia.com. Requests to block your account or self-exclude go to block@bananzia.com, and our VIP members from Silver level 2 talk to a personal manager.
How to reach us
| Channel | Best for |
|---|---|
| Live chat | Bonuses, login, cashier questions |
| support@bananzia.com | Verification documents, disputes, anything you want in writing |
| block@bananzia.com | Account blocks and self-exclusion |
| VIP manager | Limits, rewards and priority withdrawals for Silver level 2 and above |
Scroll horizontally to see the full table
Help us answer faster
- Start with the e-mail address of your account.
- For a payment, give us the coin, the amount and the transaction hash.
- For a missing bonus, name the offer and the deposit date.
- Attach a screenshot of any error message.
Verification by e-mail
Send your photo ID, selfie and proof of address to support@bananzia.com or upload them in your account; we may also phone the number you gave us to confirm a request. A written reply keeps a dated record, so raise disputes and held withdrawals by e-mail.
Frequently asked questions
Where is the live chat?
In the corner of every page, once you are logged in.
Where do I send documents?
To support@bananzia.com or through the upload in your account.
How do I self-exclude?
Write to block@bananzia.com and tell us the period you want.